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Returns policy for HamperTree
This policy was last updated: 16th October 2021
We passionately believe in the quality of the goods we pack in our hampers. Each has been sampled and nothing makes it into a hamper which we deem as anything less than perfect. For this reason we hope that you will never have to return one of the hampers we lovingly pack.
If you do need to return something, please take note of the returns policy we have written here.
If you have any questions, please feel free to contact us.
Deliveries Returned to Us
Occasionally a hamper will be returned to us for one of the following reasons:
A card was left but there was no response from the recipient to arrange re-delivery.
A card was left but the recipient did not pick the package up from the post office or newsagent.
The recipient is not known at that address or has moved.
The address details are incorrect or insufficient.
The delivery was refused.
There was no access to a secure building or complex to deliver or leave a card.
The recipient was in a hospital or hotel and has been discharged or checked out.
The courier could not contact the recipient and there was nowhere safe to leave the parcel.
If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.
Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
We will inform you via email within three business days of the hamper being returned to us.
An applicable redelivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.
Damaged or Faulty Items
We are proud of the quality and presentation of our hampers and do everything we can to ensure that every recipient is happy with their hamper.
In the event that your hamper or its contents are incorrect or arrive damaged or faulty, please contact us.
We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
We will require photos so that we can better understand the extent of the damage or issues with the product.
If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 7 days.
Please note that refunds will be credited back to the original card used.
Cancellation or Change of Mind
Orders cannot be amended or cancelled once they have been dispatched and are with our couriers for delivery.
In the rare event that you or your recipient are not happy with the hamper or its contents, please return the hamper in the same condition it was received to Returns, PO Box 11180, Frankston, 3199, VIC and include the original order number within the package.
Please contact us to let us know that the gift is on its way back to us and how you would like a return to be processed. We will endeavour to:
Exchange for another item**
Provide a store credit^
Refund to the original card used^
We will email you once the item has arrived back with us and the return has been processed.
If the hamper has left our processing centre but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
The return must be received within 7 days of the original date of dispatch.
** Shipping charges will apply to send the replacement item
^ Minus the cost of shipping of the original order, including orders for which shipping was free ($15 will be deducted). Please allow 7-10 business days for the funds to reappear in your account.
Hamper Tree accepts the following forms of payment
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